Return & Refunds

At LUPUK, we are committed to your complete satisfaction. This Return & Refund Policy is designed to be transparent, fair, and fully compliant with U.S. consumer protection standards and Google Merchant Center requirements.

1. Return Window & Eligibility
Return Window: You may request a return within 30 days from the date your order is delivered.

Item Condition: Returned items must be new, unused, unworn, and in the same condition in which they were received.

Packaging: Items must be returned in their original packaging, including all accessories, manuals, and tags.

Returns that do not meet these requirements may be rejected.

2. How to Initiate a Return
All returns must be processed by mail.

To start a return

Email service@lupuk.com with: Your full name, Your order number, Reason for return, Proof of purchase. Photos/videos if the item is defective or damaged. Our team will review your request within 1–3 business days.

If approved, you will receive: A Return Merchandise Authorization (RMA) number, Detailed return instructions, A prepaid return label (if applicable), Return Address (RMA Required):  24 Pennsylvania Avenue, Kearny, NJ 07032, United States

Unauthorized returns sent without an RMA may not be processed.

3. Return Shipping Costs
Return shipping costs depend on the reason for the return:

Defective, Damaged, or Incorrect Items (Company Error)
Return shipping cost: $0.00 USD

A prepaid return label will be provided

You will receive a replacement or full refund

Customer Remorse (Changed Mind, Ordered Wrong Item, No Longer Needed)
Return shipping cost: Actual cost of return shipping (customer responsibility)

You may purchase a return label from any carrier of your choice

There are no restocking fees for any return.

4. Order Cancellations
Orders may be canceled before they have shipped.

To request a cancellation, email service@lupuk.com with: Your full name, Your order number, The email address used at checkout.

If the order has already shipped, cancellation is no longer possible. You may return the item after delivery according to this policy.

Daily Shipping Cut‑Off Time:  
Orders placed before 5:00 PM (PT) begin processing the same business day.

5. Exchanges
Exchanges are available within the 30‑day return window.

The fastest method is:

Submit a return request for the original item

Place a new order for the replacement item

Alternatively, you may email our support team for assistance with a direct exchange.

6. Refunds
Processing Time
Once your return is received and inspected at our New Jersey facility, your refund will be processed within 3 business days.

Refund Method
Refunds are issued in USD to your original payment method.

Posting Time
Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.

Non‑Refundable Costs
Original shipping fees (if any)

Return shipping fees for customer‑remorse returns

7. Lost, Delayed, or Damaged Packages
LUPUK remains responsible for ensuring your order is delivered successfully.

Please contact us immediately if your package is:Lost in transit, Delayed beyond the estimated delivery window, Delivered damaged. We will arrange a free replacement or full refund.

8. Contact Information
For questions or assistance regarding returns or refunds, please contact us:

Business Name: LUPUK
Phone: +1 (279) 278-1883
Email: service@lupuk.com
Working Hours: Monday - Friday, 9:00 AM - 6:00 PM (PT)
Company Headquarters: Unit 1410, Building 4, Jindi Triumph Plaza, No. 31 Longcheng Avenue, Nanlian Community, Longgang Street, Longgang District, Shenzhen, China
U.S. Fulfillment & Returns Center: 24 Pennsylvania Avenue, Kearny, NJ, 07032, USA