Terms of Service
This website is operated by Shenzhen Chenxing E-commerce Technology Co., Ltd., doing business as LUPUK (“LUPUK”, “we”, “us”, or “our”). Our registered operational address is:
Unit 1410, Building 4, Jindi Triumph Plaza, No. 31 Longcheng Avenue, Nanlian Community, Longgang Street, Longgang District, Shenzhen, China.
For customer inquiries, you may contact us at service@lupuk.com.
LUPUK provides this website, including all information, tools, and services available from this site, to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By accessing or using our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Any new features or tools added to the current store shall also be subject to these Terms. You may review the most current version of the Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates or changes on our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on SHOPLINE, which provides us with the e‑commerce platform that enables LUPUK to offer and sell products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent for any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit any worms, viruses, or destructive code. A breach of any Terms will result in immediate termination of your services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission. Headings are included for convenience only and do not limit these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
Information on this site is intended to be accurate and up‑to‑date. While we make reasonable efforts to ensure accuracy, occasional errors or omissions may occur. When identified, we will correct such information promptly. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change without prior notice. However, once an order is successfully placed, the price at checkout will be honored and will not be changed retroactively. We reserve the right to modify or discontinue the Service at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange according to our Return & Refund Policy. We make every effort to display product colors and images accurately, but cannot guarantee your device’s display accuracy. We reserve the right to limit sales to any person or region and to limit quantities. All descriptions and pricing are subject to change without notice. We strive to provide products that meet reasonable quality expectations and to address any issues in accordance with our Return & Refund Policy.
SECTION 6 – BILLING, PAYMENT, ACCOUNT INFORMATION & ORDER CANCELLATIONS
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, household, or order. You agree to provide current, complete, and accurate purchase and account information.
Accepted Payment Methods
We accept the following secure payment methods: Klarna (Pay Later, Pay in Installments, or Pay Now options depending on your region), Credit Card Payments (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay.
Payment Processing & Security
All payments are securely processed through PCI‑compliant payment processors. We do not store full credit card numbers on our servers after a transaction is completed.
Refunds
Approved refunds are issued back to your original payment method, in accordance with our Return & Refund Policy.
Order Cancellations
You may request an order cancellation before your order has been shipped. To cancel an order, please email service@lupuk.com with: Your full name, Your order number, The email address used at checkout.
If the order has already shipped, cancellation may not be possible. In such cases, you may return the item after delivery according to our Return & Refund Policy.
No Hidden Fees
We do not charge hidden fees, recurring fees, subscription fees, or unauthorized additional charges. All costs—including product prices, taxes (if applicable), and shipping fees—are clearly displayed at checkout before payment is completed.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third‑party tools “as is” without warranties. Use of optional tools is at your own risk.
SECTION 8 – THIRD‑PARTY LINKS
Third‑party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating third‑party content and are not liable for harm or damages related to third‑party websites.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you submit comments, ideas, or materials, you agree that we may use them without restriction. You agree that your comments will not violate any third‑party rights or contain unlawful or harmful content. You are solely responsible for your comments.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information may contain typographical errors or inaccuracies. We reserve the right to correct errors and update information without notice. Shipping‑related terms, including handling times, transit times, and delivery expectations, are detailed in our Shipping Policy.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site for unlawful purposes, violating laws, infringing intellectual property, harassing others, submitting false information, uploading malware, collecting personal information, spamming, or interfering with security features.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, timely, secure, or error‑free service. You agree that use of the Service is at your sole risk. Products and services are provided “as available.” We are not liable for indirect, incidental, special, or consequential damages, except where prohibited by law.
Delivery Responsibility:
While occasional delays may occur due to factors such as customs inspections or carrier disruptions, LUPUK remains responsible for ensuring that your order is delivered. If your order does not arrive within the stated delivery timeframe, we will assist you with a replacement or refund in accordance with our policies.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless LUPUK, Shenzhen Chenxing E-commerce Technology Co., Ltd., and our affiliates from any claims arising from your breach of these Terms or violation of any law or third‑party rights.
SECTION 15 – SEVERABILITY
If any provision is unlawful or unenforceable, the remainder of the Terms shall remain valid.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by either party. We may terminate your access if you violate any Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms and related policies constitute the entire agreement between you and us.
SECTION 18 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time. Continued use of the site after changes constitutes acceptance.
SECTION 19 – INTELLECTUAL PROPERTY
All content on this site—including text, images, graphics, logos, and product descriptions—is the property of CHENXINGKEJI or its licensors. You may not reproduce or exploit any content without written permission.
SECTION 20 – ACCOUNT SECURITY
You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
SECTION 21 – SHIPPING AND RETURNS TRANSPARENCY
To ensure transparency and consistency across our policies:
Daily Shipping Cut‑Off Time: Orders placed before 5:00 PM (PT) are processed on the same business day.
Handling Time: 1–3 business days
Transit Time: 3–7 business days
Estimated Delivery Time: 4–10 business days
Return Window: 30 days from the date of delivery
Refund Method: Refunds are issued to the original payment method
Full details are available in our Shipping Policy and Return & Refund Policy.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the People’s Republic of China (PRC), without regard to conflict‑of‑law principles.
Operational Jurisdiction Clarification
LUPUK is operated by Shenzhen Chenxing E-commerce Technology Co., Ltd. from its registered address in Shenzhen, China. All business operations, customer service, and administrative functions are conducted from this location.
SECTION 23 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Legal Entity Name: Shenzhen Chenxing E-commerce Technology Co., Ltd.
Brand Name: LUPUK
Email: service@lupuk.com
Phone: +1 (279) 278‑1883
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)
Registered Operational Address:
Unit 1410, Building 4, Jindi Triumph Plaza, No. 31 Longcheng Avenue, Nanlian Community, Longgang Street, Longgang District, Shenzhen, China